Senior Community and Customer Success Manager at Ableton

January 2018 - June 2021

In this senior role at Ableton, I took on greater strategic responsibilities, leading territory development and partnership initiatives while maintaining hands-on involvement in customer success and community building. This position bridged business development with community engagement, requiring both strategic thinking and execution excellence.

Key Responsibilities

Territory Strategy Development: Led comprehensive strategy development for key territories, analyzing market opportunities and competitive landscapes
Strategic Partnership Management: Built and maintained high-value partnerships with music institutions, distributors, and industry influencers
Event Production: Produced large-scale events, workshops, and product launches that strengthened market presence
Technical Consulting: Provided expert-level technical consulting to enterprise customers and educational institutions
Sales Enablement: Collaborated closely with sales teams to develop territory-specific approaches and materials
Team Development: Mentored junior team members and contributed to best practices development

Major Achievements

Successfully expanded Ableton's presence in 5 new territories through strategic partnership development
Produced 50+ events annually, including major industry conferences and educational workshops
Developed technical consulting frameworks that improved customer implementation success rates
Built key partnerships with leading music schools that resulted in curriculum adoption
Created sales enablement materials that improved territory performance metrics by 35%
Established Ableton as a thought leader in music education through strategic event programming

This role taught me how to balance strategic thinking with tactical execution. The combination of partnership development, internal mentorship, and technical expertise provided a comprehensive foundation for future leadership roles.